Not Being Able to Log In

In case you experience problems with logging in despite having a user account and entering the correct password, please try these steps:

1. Update your Chrome browser version.

Other possible causes include cookie settings and cross-site tracking.

2. Cookie settings in Chrome:

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Fill in this field:
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with [*.]validaide.com
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3. Reset your password - If you forgot your password, you can request a new one.

4. Check if there is an outage.

5. If a login pop-up repeatedly appears whenever you enter your credentials, please follow the steps below:

• Go to your Chrome browser's settings and click ‘Delete browsing data.' After clearing the data, try logging into Validaide again.

• If the issue persists, follow these additional steps:

  - Open the Chrome browser and go to Settings

  - Select 'Privacy and security' from the left-side menu

  - Under 'Privacy and security,' select 'Third-party cookies'

  - Scroll down and add a site allowed to use third-party cookies by clicking on the button 'Add'

  - Add the following sites: eu.auth0.com and validaide.eu.auth0.com