Not Being Able to Log In

In case you experience problems with logging in despite having a user account and entering the correct password, please try these steps:

1. Update your browser version, or use another browser.

Supported browser versions.

Other possible causes include cookie settings and cross-site tracking.

1. Cookie settings in Chrome:

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with [*.]validaide.com
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2. With Safari, there is a known issue with cross-site tracking. If you disable it you will be able to log in. To do so, go to Safari > Preferences > Privacy and un-tick the box for "Prevent cross-site tracking":

2. Reset your password - If you forgot your password, you can request a new one.

3. Check if there is an outage.