How to Add or Remove a User

An Administrator user can add a user by clicking the arrow icon in the top right corner and navigating to "Administration" > "Users & Groups". If you experience any issues while trying to add a user, please reach out to support for assistance.

As per our current configuration, it is not possible for Administrators to remove a user. However, if the user has not done anything in the system, we can remove him/her for you. In case such user needs to be removed, please reach out to us at support@validaide.com.

If a user has already done something in the system it is not possible to completely remove him/her from the system due to the complexity of the user roles. The solution in this case is to suspend the user, which can only be done by an Administrator.

To comply with 21 CFR Part 11, when Suspending/Unsuspending Users it is required to provide both email and password. Companies can choose if they want to enable or disable sign-off with email and password. A toggle "Require email and password when signing electronic records" is in Tenant Administration Configuration Settings under the Workflow tab.

When the toggle is enabled, it is mandatory to enter the email and password. An optional comment field is added.

How to suspend a user