How to suspend and unsuspend a user

A user can be suspended or unsuspended only by an Administrator.

In case you are not an Administrator, please contact the Administrator of your company's account and ask them to suspend your or your colleague's user account.

If you are an Administrator, you can suspend your colleague's account by following the steps below:

• Click on the icon in the upper right corner and navigate to Administration
• Then go to the tab
• Click on the user you would like to suspend. If the user you would like to suspend has roles and tasks assigned, first you must reassign the roles and tasks to another user to enable the "Suspend" button.
• Click on the  button.

• When suspending or unsuspending users, it is required to confirm the action by entering your login credentials. 

  

If you decide that a suspended user can become active again, you can unsuspend them using the same steps, and in the end, click on the "Unsuspend" button.

 Please note that when a user gets suspended or unsuspended, they receive an email notification about it.

Automated User Suspension

Tenant administrators can set up the inactivity period after which users will be automatically suspended. The inactivity period refers to how long a user has not logged into the platform. It can be configured to 3, 6, 9, or 12 months. If the user has roles/tasks assigned, they will not be suspended, despite the enabled automated user suspension.

How to reassign Roles and Tasks?